Terms of Service

The agreement between Praxi (House of Praxi Pty Ltd) and your practice.

Effective Date: 9 December 2025 Last Updated: 29 September 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Praxi practice management platform (the "Platform") provided by House of Praxi Pty Ltd (ABN 75 693 330 522, ACN 693 330 522) ("Praxi", "we", "our", or "us").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

These Terms should be read together with our Privacy Policy and Trust Centre, which provide details about how we handle your data and our security practices.

2. Eligibility

The Platform is designed for use by:

• Registered health professionals (including psychologists, physiotherapists, occupational therapists, speech pathologists, chiropractors, osteopaths, podiatrists, and mental health nurses with current AHPRA registration, as well as counsellors, social workers, psychotherapists, dietitians, and exercise physiologists registered with their respective professional bodies)
• Practice owners and administrative staff authorised to manage clinical practice operations
• Individuals 18 years of age or older

You represent and warrant that you meet these eligibility requirements.

3. Account Registration & Security

3.1 Account Creation

To use the Platform, you must create an account by providing accurate, current, and complete information. You agree to:

• Maintain the accuracy of your account information
• Keep your login credentials confidential
• Notify us immediately of any unauthorised access
• Be responsible for all activities under your account

3.2 Multi-Factor Authentication

Multi-factor authentication (MFA) is enforced where required by your account role and security policy, including clinical access. You must complete required MFA enrolment and authentication to use those services.

4. Permitted Use

You may use the Platform solely for:

• Managing your allied health practice operations
• Storing and managing client records (subject to professional obligations)
• Processing billing and scheduling
• Communicating with clients and colleagues (within scope of professional practice)

5. Prohibited Uses

You agree NOT to:

• Use the Platform for any unlawful or fraudulent purpose
• Share your account with unauthorised individuals
• Attempt to access other users' data without authorisation
• Reverse engineer, decompile, or disassemble the Platform
• Introduce viruses, malware, or harmful code
• Use automated systems (bots, scrapers) to access the Platform
• Violate your regulatory body's code of conduct or professional standards
• Store data unrelated to allied health practice operations

6. Data Ownership & Control

6.1 Your Data

You retain all ownership rights to the data you store on the Platform ("Your Data"), including client records, clinical notes, and practice information. Praxi does NOT claim ownership of Your Data.

6.2 Licence to Praxi

You grant Praxi a limited, non-exclusive licence to:

• Host and store Your Data on our servers
• Process Your Data to provide Platform functionality
• Backup Your Data for disaster recovery
• Access Your Data ONLY when required for technical support (with your explicit consent)

6.3 Data Portability

You can request or download exports of Your Data using the formats supported by the relevant export workflow. Client self-service exports and whole-practice exports have different scopes. On account termination, a 30-day export access window applies, subject to any legal or security restrictions. Contact us if you need help obtaining an export.

7. Your Professional Obligations

You acknowledge and agree that:

• You remain solely responsible for compliance with your relevant regulatory body's code of conduct and professional standards
• You are responsible for obtaining and managing client consent
• You must maintain professional liability insurance
• Praxi is a tool to assist your practice — you are responsible for clinical decisions
• You must comply with Privacy Act 1988, applicable health practitioner regulation legislation, and Medicare regulations

8. Payment Terms

8.1 Subscription Fees

Praxi is offered on a subscription basis. Current pricing is available at praxi.au/pricing or within the Platform. Prices are subject to change with 30 days' notice.

8.2 Billing

Subscription fees are charged in advance on the first day of each billing cycle. Payment is processed via credit or debit card through our payment provider. All prices are in Australian Dollars (AUD) and exclude GST; 10% GST is added at checkout for Australian customers.

8.3 Refunds

Subscription fees are non-refundable except as required by Australian Consumer Law. If you cancel mid-cycle, you retain access until the end of your current billing period.

9. Suspension & Termination

9.1 Termination by You

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Access continues until the end of your current billing period
• You have a 30-day export access window. Account closure does not mean all clinical records are deleted after 30 days: personal profile information and clinical records follow their respective retention requirements in the Privacy Policy. Records subject to statutory retention or a legal hold are retained as required.
• No refunds for unused time

9.2 Termination by Praxi

We may suspend or terminate your account if:

• You violate these Terms
• Your payment fails (after 14 days' notice)
• You engage in fraudulent or illegal activity
• Required by law or regulatory authority

We will provide 30 days' notice for termination (except for immediate suspension due to security threats or legal requirements).

10. Limitation of Liability

10.1 General cap

Subject to clause 10.2, the maximum aggregate liability of either party for any claim arising under or in connection with these Terms is limited to the greater of (a) the fees paid by you in the 12 months preceding the claim, or (b) A$500.

10.2 Statutory carve-out (uncapped liability)

Nothing in these Terms (including clause 10.1) limits or excludes liability for:

• any non-excludable rights, guarantees, or remedies under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth));
• breach of the Privacy Act 1988 (Cth) or the Notifiable Data Breaches scheme;
• breach of the My Health Records Act 2012 (Cth), including section 75 (data breach notification by contracted service providers);
• breach of the Healthcare Identifiers Act 2010 (Cth);
• fraud, wilful misconduct, or gross negligence;
• death or personal injury caused by negligence;
• any other liability that, by law, cannot be excluded or limited.

10.3 Exclusion of indirect damages

Subject to clause 10.2, neither party is liable for indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business, goodwill, or anticipated savings, regardless of the cause of action.

10.4 ACL guarantees applicable to small-business customers

To the extent that you are a "consumer" as defined in section 3 of the Australian Consumer Law, the ACL provides guarantees that cannot be excluded. If we breach a non-excludable guarantee, our liability is, at our option and to the extent permitted by section 64A of the ACL, limited to: (a) re-supplying the affected services; or (b) refunding the fees paid for the deficient period.

10.5 Platform warranty disclaimer

Subject to clauses 10.2 and 10.4, the Platform is provided "as is" without warranties of any kind, and we do not guarantee uninterrupted or error-free operation.

11. Indemnification

You agree to indemnify, defend, and hold Praxi harmless from third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of professional obligations (applicable code of conduct, Privacy Act)
• Claims by your clients or third parties related to your professional services
• Your negligence or wilful misconduct in using the Platform

Procedural Requirements: Praxi will provide you with prompt written notice of any claim subject to indemnification. You will have the right to control the defence of any such claim, provided you do not settle without our prior written consent if the settlement would impose any obligation on Praxi. Praxi may participate in the defence at its own expense.

Exclusions: Your indemnification obligations do not apply to claims arising from Praxi's gross negligence, wilful misconduct, or breach of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email 30 days in advance. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of Victoria, Australia. Any disputes must be resolved through:

• Good faith negotiation (30 days)
• Mediation (if negotiation fails)
• Courts of Victoria (if mediation fails)

14. Intellectual Property

14.1 Platform Ownership

Praxi and its licensors own all right, title, and interest in and to the Platform, including all software, algorithms, user interfaces, designs, documentation, and related intellectual property. This includes:

• The Praxi name, logo, and branding
• Platform source code, architecture, and technical implementations
• AI models, prompts, and clinical note templates developed by Praxi
• User interface designs and user experience workflows

14.2 Limited Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during your subscription term. You may NOT:

• Sub-licence, sell, or transfer your access rights
• Copy, modify, or create derivative works of the Platform
• Use the Platform to develop competing products
• Remove or alter any proprietary notices or labels

14.3 Feedback

If you provide suggestions, feature requests, or other feedback about the Platform ("Feedback"), you grant Praxi a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Platform without obligation to you. Feedback does not include Your Data or confidential information.

15. AI Features & Disclaimers

15.1 AI-Assisted Features

The Platform includes artificial intelligence (AI) features, including but not limited to:

• Voice-to-text transcription and note generation
• AI-structured clinical note suggestions
• Scheduling and billing automation suggestions
• Email summaries and response suggestions

For a full disclosure of how Praxi uses AI — including the agents we operate, data-handling safeguards, and limitations — see our AI Transparency Statement.

15.2 AI Limitations

AI features are provided "as is" as assistive tools only. You acknowledge and agree that:

• AI-generated content may contain errors, inaccuracies, or omissions
• You must review and verify all AI outputs before use in clinical practice
• AI features do NOT constitute medical, psychological, or professional advice
• You remain solely responsible for all clinical decisions and documentation
• AI suggestions should not replace your professional judgement

15.3 Professional Responsibility

As a registered health professional, you bear ultimate responsibility for the accuracy and appropriateness of all clinical documentation, regardless of whether AI tools were used in its creation. Praxi is not liable for any adverse outcomes resulting from reliance on AI-generated content without proper professional review. This aligns with AHPRA's Meeting your professional obligations when using AI in healthcare guidance (issued 22 August 2024 by AHPRA and the National Boards).

16. Third-Party Integrations

16.1 External Services

The Platform can connect to third-party services. An optional connection does not run until your practice turns it on. The services include:

• Medicare and DVA claiming systems
• AHPRA practitioner verification
• Your own Google or Microsoft account, for mail or calendar, only if your practice connects it. Nylas is not used
• Telehealth platforms
• Stripe, for our invoices to you and, if you connect it, for your own client payments. The platform does not add a card surcharge
• Calendar synchronisation through that same Google or Microsoft connection. There is no separate calendar-sync vendor

16.2 Third-Party Terms

Your use of third-party integrations is subject to those providers' terms and conditions. Praxi is not responsible for:

• The availability, accuracy, or performance of third-party services
• Changes to third-party APIs or service terms
• Data processing by third-party providers
• Service interruptions caused by third-party outages

16.3 Medicare/DVA Compliance

While Praxi facilitates Medicare and DVA claiming, you remain responsible for ensuring all claims comply with Medicare Benefits Schedule rules and DVA requirements. Praxi does not guarantee claim approval or payment.

17. Service Availability

17.1 Availability Target

We use commercially reasonable efforts to maintain Platform availability. Our target is 99.5% uptime, measured monthly, excluding scheduled maintenance and circumstances beyond our control.

17.2 Scheduled Maintenance

We will provide at least 48 hours' notice for scheduled maintenance that may affect Platform availability, except for urgent security updates. Maintenance is typically scheduled during low-usage periods (weekends or overnight AEST).

17.3 Service Interruptions

We are not liable for service interruptions caused by:

• Internet connectivity issues beyond our control
• Third-party service provider outages
• Force majeure events (natural disasters, government actions, etc.)
• Your equipment, software, or network issues
• Cyberattacks or security incidents requiring defensive action

18. General Provisions

18.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

18.2 Entire Agreement

These Terms, together with our Privacy Policy and any order forms or service agreements you have entered into with us, constitute the entire agreement between you and Praxi regarding the Platform. These Terms supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written.

18.3 Waiver

No failure or delay by Praxi in exercising any right, power, or remedy under these Terms will operate as a waiver of that right, power, or remedy. A waiver is only effective if it is in writing and signed by Praxi. A waiver of any right on one occasion does not constitute a waiver of that right on any subsequent occasion.

18.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Praxi may assign these Terms (including any rights and obligations) to any affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, without requiring your consent.

18.5 Notices

Notices to you will be sent to the email address associated with your account or displayed within the Platform. You are responsible for keeping your contact information current. Notices to Praxi must be sent to hey@praxi.au or to our registered address. Notices are deemed received when sent by email (unless a delivery failure notification is received) or 3 business days after posting by registered mail.

18.6 Relationship of Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and Praxi. Neither party has the authority to bind the other or incur obligations on behalf of the other.

18.7 Third-Party Rights

These Terms do not confer any rights on any third party, except that Praxi's affiliates and licensors may enforce the provisions of these Terms that relate to their rights.

19. Contact Us

For questions about these Terms, contact us at:

House of Praxi Pty Ltd ABN 75 693 330 522 | ACN 693 330 522 493 Swan St, Richmond VIC 3121, Australia Email: hey@praxi.au Website: praxi.au