Professional Obligations Notice

How Praxi supports your professional obligations on advertising, testimonials, and clinical records, whether you are registered with Ahpra or in a self-regulated profession.

House of Praxi Pty Ltd ABN 75 693 330 522 | ACN 693 330 522

Effective Date: 3 May 2026 Last Updated: 30 September 2026

1. Scope

Praxi is practice management software for allied health practitioners, including practitioners registered with Ahpra and practitioners in self-regulated professions (see 1B). This notice sets out what Praxi handles on your behalf and what remains your responsibility under the Health Practitioner Regulation National Law (Australia) and the Codes, Guidelines, and Policies of your registering Board.

This notice does not replace your obligations or your professional indemnity arrangements. It is provided so you can understand the boundary between software-handler responsibility and practitioner responsibility when using Praxi.

Which code applies. Twelve National Boards share one Shared Code of conduct (e.g. occupational therapy, physiotherapy, pharmacy, paramedicine). Psychology, medical, nursing, and midwifery each have a profession-specific code — not the Shared Code. Always apply your registering Board’s instrument.

1A. Advertising regulated health services (National Law s 133)

If you advertise a regulated health service (clinic website, booking pages, social media, public profiles), you must comply with National Law s 133 and Ahpra’s Advertising hub guidelines. Core prohibitions include false or misleading claims, gifts/inducements that encourage unnecessary use, creating unreasonable expectations of benefit, and testimonials about clinical aspects of care (symptoms, diagnosis, treatment, outcomes) — s 133(1)(c). Customer-service comments that do not reference clinical aspects are not testimonials under the National Law (see Ahpra’s testimonial tool). Titles and endorsements must be accurate (Titles in health advertising).

Praxi supports compliance by: empty/no clinical-testimonial widgets on tenant marketing surfaces by default; s 133 reminders on public profile fields; review-invitation wording that avoids clinical testimonials; and a marketing content gate (check-ahpra / ahpra-rules.json) for Praxi’s own website copy. You remain the advertiser for your practice’s public content — including content hosted on Praxi-generated public pages.

1B. Practitioners in self-regulated professions

Praxi is also used by practitioners who are not registered with Ahpra, such as counsellors, psychotherapists, social workers, speech pathologists and dietitians. Their professional standards come from their professional associations and codes (for example PACFA, ACA, AASW, Speech Pathology Australia and Dietitians Australia), and from the law that applies to everyone who provides a health service, including the Privacy Act 1988 and state and territory health records laws. The rest of this notice applies in the same way: you remain responsible for your professional judgement, your records and your communications with clients, and Praxi's defaults support those obligations but do not replace them. Where this notice refers to Ahpra, a National Board or the National Law, read it as the equivalent requirement of your professional body where one applies.

2. What Praxi helps you do

• AHPRA registration display. Your public profile surfaces your registration once you record it. The verified badge is shown only when ahpraVerified is true and registrationStatus is current — both fields are validated against the AHPRA register via our verification service.
• 7-year audit trail. Every read, write, and deletion against clinical records is recorded in an immutable audit trail with hash-chain integrity verification, retained for at least 7 years (PsyBA Code requirements: 7 years from last session for adult clients; until age 25 OR 7 years from last session — whichever is longer — for minor clients; state legislation may impose longer minimums).
• Client consent capture. Five default categories (collection, use, disclosure, retention, security), digital signature, IP and timestamp capture, 12-month expiry. Where you enable My Health Record uploads, a dedicated MHR-upload consent type is captured separately and may be withdrawn at any time via the recipient portal.
• Supervision logs. Documented supervision sessions for provisional and intern practitioners, with sign-off workflows.
• CPD logbook. Profession-specific tracking against AHPRA period requirements (PsyBA, OTBA, etc.) including 5+1 logbook for psychologists.
• Mandatory-reporting flags. Praxi flags potential mandatory-reporting indicators in clinical text for your assessment. Praxi does not file notifications on your behalf.
• My Health Record §75 compliance. Privacy Policy §6A discloses My Health Record integration. Feature enablement remains gated pending ADHA registration (see Certifications). When enabled for your organisation and the recipient has consented, Praxi handles NASH PKI authentication, IHI validation, FHIR DocumentReference upload, and dual-notification routing under MHR Act §75 (System Operator + OAIC).

3. What you remain responsible for

• Maintaining current AHPRA registration and updating Praxi when your registration status, endorsements, or conditions change.
• Professional indemnity insurance. Praxi's Terms of Service do not provide indemnity for clinical decisions. Maintain insurance commensurate with your scope of practice and modalities.
• Practising within your scope of practice and endorsement. Praxi does not gate features by endorsement; you are responsible for ensuring you only deliver services within your registered scope.
• Mandatory-reporting decisions. Praxi flags indicators; you decide whether a notification is warranted and you are responsible for filing notifications under National Law and any state mandatory-reporting legislation.
• Compliance with profession-specific Codes of Conduct issued by your registering Board (PsyBA, RACGP, OTBA, etc.). Where Praxi's defaults conflict with your Code, your Code prevails.
• Record-keeping standards your profession imposes beyond the Privacy Act minimum. Praxi enforces 7-year minimum retention; profession-specific or state-specific requirements (e.g., Victorian Health Records Act 2001, NSW Health Records and Information Privacy Act 2002) may require longer retention or more granular handling.
• Disclosing your use of AI-assisted tools to clients where AHPRA's Meeting your professional obligations when using AI in healthcare guidance (issued 22 August 2024 by AHPRA and the National Boards) requires it. Disclosure is a practitioner obligation; Praxi's AI Transparency Statement supports disclosure but does not substitute for it.
• Reviewing all AI-generated content before signing. Praxi's Terms of Service §15 requires this; AHPRA's August 2024 guidance reinforces it. AI suggestions are placed in your Outbox for explicit approval; nothing is signed or sent on your behalf without your action.

4. AI use disclosure

Praxi uses artificial intelligence to assist with clinical-note drafting, summarisation, research lookups, and operational support. AI suggestions are advisory; the practitioner remains the clinical decision-maker.

For a full disclosure — including which agents we operate, how we handle PHI, our data residency posture, the limitations of AI, and how we report and handle concerns — see our AI Transparency Statement. Per AHPRA and the National Boards’ guidance *Meeting your professional obligations when using Artificial Intelligence in healthcare* (22 August 2024), practitioners must:

• Understand the AI tools they use and the limits of those tools.
• Exercise professional judgement and remain accountable for clinical decisions.
• Disclose AI use to clients where it materially affects care (e.g., AI-assisted note drafting on which a discharge decision relies).
• Obtain informed consent where AI processes PHI as part of care.
• Comply with privacy, data-sovereignty, and professional-secrecy obligations.

Praxi's defaults — Australian-only clinical inference on AWS Bedrock (Australian regions) with no model training, redaction wherever information leaves that clinical boundary, AI drafts that wait for your review and signature, AI-written content that by default reaches a client only after your approval, and AI barred from signing, exporting or erasing records — support each of these obligations but do not substitute for them.

5. TGA classification

Praxi's AI features are designed as assistive tools for practice management and clinical documentation. Regulatory classification depends on the intended purpose and functionality of each feature and the applicable TGA criteria. Practitioner oversight alone does not establish an exclusion or exemption; this statement does not claim a blanket medical-device classification for all features. Praxi's AI does not suggest a diagnosis, a treatment plan, a risk rating, a formulation or a tailored intervention for a named client. Practitioner review does not, by itself, take a function outside the definition of a medical device.

This classification rests on five findings:

• Intended purpose: Practice management, clinical documentation, and administrative assistance. The product is not a system that diagnoses or treats a person with no practitioner in the workflow. Its AI does not suggest a diagnosis or a treatment plan for a named client.
• Human-in-the-loop: Every AI output requires explicit practitioner approval before taking effect. No AI feature operates autonomously in clinical decision-making.
• No independent clinical decisions: AI outputs are drafts for the practitioner to accept, edit or reject. The AI does not originate a diagnosis code, a treatment plan or a risk rating.
• Documentation, not decision-making: Clinical functions draft documentation from what the practitioner said or wrote. They do not suggest a diagnosis, a treatment plan or a risk level. The practitioner remains responsible for what is signed.
• Comparable to existing non-regulated software: Administrative functions are in the same class as ordinary practice-management software. The patient-specific suggestion functions are not cleared by that comparison. The internal assessment of 29 September 2026 does not establish that those functions are excluded.

We are reassessing these functions before 1 November 2026, when the clinical decision support exemption is reworded (Compliance Calendar) and any time we materially change AI functionality. Our internal TGA Classification Assessment is available to enterprise customers under NDA.

6. Reporting concerns about a practitioner

This page does not handle Ahpra notifications.

To make a notification about a registered practitioner, contact Ahpra directly: Raise a concern (or the notifications home) or call 1300 419 495. Mandatory notification guidelines for practitioners, employers and education providers: Mandatory notifications.

Praxi cooperates with Ahpra investigations on receipt of valid legal process. We are not party to Ahpra notifications and cannot intermediate or expedite them.

7. Updates to this notice

This notice is reviewed annually or when AHPRA Codes, Guidelines, or Policies materially change. The current version is always available at praxi.au/legal/ahpra-notice.

Contact

House of Praxi Pty Ltd ABN 75 693 330 522 | ACN 693 330 522 493 Swan Street, Richmond VIC 3121 Email: hey@praxi.au Website: praxi.au